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Role Overview
Lead the customer relations desk, ensuring every visitor is welcomed, assisted and followed up with the warmth Pooja Group is known for.
Responsibilities
- —Lead and mentor the customer relations team
- —Handle escalated customer queries and feedback
- —Build long-term relationships with regular clientele
- —Track and improve customer satisfaction metrics
Requirements
- —Prior experience in customer service leadership
- —Excellent interpersonal and problem-solving skills
Attingal / Kollam
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