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Role Overview
Own the overall customer experience strategy across our stores, ensuring every touchpoint reflects the Pooja Group promise.
Responsibilities
- —Set and monitor customer service standards
- —Manage a team of customer relations executives
- —Analyse feedback and drive service improvements
- —Liaise with store management on customer initiatives
Requirements
- —Experience managing a customer service team
- —Strong leadership and communication skills
Attingal / Kollam
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